Frequently Asked Questions (FAQ)
We want to make your experience as seamless as possible. That's why we've compiled answers to the questions we hear most often. Dive in and find the information you need, or connect with us for personalized support.
What do you mean by Fixed-Price Marketing?
Fixed-fee marketing services provide a predictable and transparent pricing structure. You'll pay a set fee for a specific set of deliverables over a defined period. This eliminates the uncertainty of hourly billing and allowing you to budget more effectively.
How do your Subscription Packages work?
Find the perfect subscription plan based on what you’re looking to accomplish. Unsure? Book a Free 30-Minute Consultation with us to talk it through. Once you're on board, you'll work directly with Jocelyne and the team to create a custom plan for your business.
How do I know what Subscription Package to choose?
To ensure you select the package that best suits your needs, we recommend exploring the 'Best Suited For' section on each product page. If you'd like personalized guidance, schedule a Free 30-Minute Consultation with us.
Can I choose more than one Subscription Package?
Add multiple packages to your cart to tailor your marketing. Or, maximize your impact with our 'Do It All' Plan that includes a bundled discount for a comprehensive and cost-effective solution to deliver all key marketing tactics.
What makes Rose+Thorn Marketing different from other marketing services?
We offer a no jargon approach to marketing and offer results-driven packages with clear, transparent communication. Our team is made up of seasoned marketers and entrepreneurs who bring a unique blend of strategic insight and practical experience. We understand the pressures of business ownership and translate that understanding into actionable plans that deliver real, measurable growth.
Do you offer a free trial?
We do not offer a free trial, but we understand that everyone can change their mind. Because of this, we offer a 24 hour cooling-off period. See our Refund Policy for more details.
What's included in each Subscription Package?
To see exactly what's included in each package, we recommend exploring the 'What We Deliver' section on each product page. If you still have questions, you can schedule a Free 30-Minute Consultation with us.
Are there any setup fees or hidden costs?
The price listed on our website is what you'll be charged every month.
For the "Grow Your Sales" Package, we'll define a Google Ads budget with you. That budget will run directly through your Google Ads account and will be charged directly from Google Ads to you.
What payment methods do you accept?
We accept VISA, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay and PayPal.
Can I cancel my subscription at any time?
Yes, you can cancel your next subscription renewal at any time by visiting your Account and looking for the Subscriptions button. This can be done at any time before your next billing cycle.
Upon cancellation 'after the cooling-off period', your access to your Rose+Thorn Services will be terminated at the end of the current billing cycle.
Visit our Refund Policy for more information.
What Marketing Packages do you offer?
We offer Marketing Packages that cover Search Engine Optimzation, Content Creation on Social Media, Google Ads and Facebook Ads.
Visit Packages for more details .
Which social media platforms do you support?
What type of content do you create?
Our packages include essential content creation: blog posts, social media static posts or stories. Enhance your reach with video content, available as an add-on to our 'Spread the Word' Package.
Do you provide regular reports?
Yes, absolutely. Each month, we'll schedule a virtual consultation to delve into your campaign performance, analyze key metrics, and identify opportunities for optimization.
Detailed reports will be readily accessible in your Account page, allowing for convenient download or printing.
How do I access my account?
To access your Rose & Thorn Marketing account, follow one of these simple steps:
- Locate the Account Icon: Look for the person-shaped icon in the top right corner of our website (it's the second icon from the right). Click on it and you'll be taken to a log-in page.
- Choose "Your Account": At the bottom of the menu, you'll find the "Your Account" link. Click on it to be taken to the log-in page.
You'll then be directed to your account dashboard.
If you're having trouble, feel free to contact us. We're happy to help, whether you're working with us here in Toronto or anywhere else!
What kind of support do you offer?
We're available by phone, email, or chat Monday through Friday, 9 AM to 5 PM EST. Click the 'Chat with us' icon on the bottom left of our website to connect with us or email us through our contact page.
What is your refund policy?
All fees for Rose+Thorn Marketing services are non-refundable, 'except as provided in the following cooling-off period'. This is because our team begins setup and resource allocation immediately upon purchase.
For new subscriptions only, you may cancel your subscription for a full refund within 24 hours of your initial purchase. To be eligible for a 'cooling-off period refund', you must notify us in writing via email at info@roseandthornmarketing.com within the specified timeframe. After the cooling-off period, all fees are non-refundable.
For more details visit our Refund Policy here.